Bruce Baker, Dynamic Sales and Customer Service Techniques for Artists and Craft Makers - 1h 12m 3s

Tracks & Durations

1. Introduction	2:19
2. Where it begins	3:48
3. Lessons on selling your work	5:47
4. The greeting	4:47
5. Learn consumer speak	3:34
6. Why people go to craft shows	2:17
7. The join up	0:55
8. Be Assertive, not aggressive when you sell	2:07
9. One-liners	4:29
10. Put yourself on a pedistal	0:46
11. Never be cynical or sarcastic with customers	0:38
12. The three things that go into making a sale	6:40
13. Section 13	5:39
14. Catch Phrases	3:33
15. What do customers want	2:23
16. Absolute No No's	6:04
17. Taking things personally	5:25
18. Dealing with people who want to bargain	3:32
19. Body language	7:10

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