Misc, CRM-Hoerbuch - 1h 5m 7s

Tracks & Durations

1. Was ist Customer Relationship Management? - Prof. Dr. Peter Winkelmann	12:42
2. CRM ist mehr als nur Soft- und Hardware - Ruediger Spiess	4:14
3. So veraendert CRM die Prozesse im Unternehmen - Martina Schimmel-Schloo	3:55
4. Ein wichtiger Anruf I - Martin Suter	3:18
5. Den Datenschutz als Wettbewerbschance verstehen! - Oliver J. Sueme	2:44
6. CRM Best Practice Award 2003: CRM wie im Lehrbuch - Sabine Roth	4:45
7. Ergelt	3:31
8. CRM in der Investitionsgüterindustrie - Claus Oetter	5:47
9. Ein wichtiger Anruf II - Martin Suter	3:23
10. Die Benchmarking-Studie - Prof. Dr. Martin Selchert	6:28
11. Rry Wessling	14:13

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